Refund Policy

1. Try before you pay

The free trial lasts 7 days, does not require a card and does not turn into a charge on its own. To continue, you purchase a plan.

2. Right of withdrawal (7 days)

Since the purchase is made over the internet, you may withdraw within 7 (seven) calendar days, counted from the first purchase of a plan or add-on (extra users, WhatsApp lines, email quotas, agents), under art. 49 of the Brazilian Consumer Protection Code.

• The amount paid is refunded in full, with no deduction and without having to explain the reason.
• The refund is requested from the card within 5 business days after your request. How long it takes to appear on your statement depends on the issuing bank (generally, one or two statements).
• The workspace returns to the condition it was in before the purchase: your data remains stored, as described in the Privacy Policy.
• The period applies to the first purchase of each item. Automatic renewal of a plan already purchased does not reopen the period.

3. Cancellation after 7 days

• You can cancel at any time, under Plan and billing within the CRM, or through support, without penalty and without a lock-in period.
• Access continues until the end of the period already paid (month or year), and there are no new charges.
• The current period is not refunded, not even proportionally — this also applies to the annual plan, which already has a discount.
• Removing users or add-ons in the middle of the period takes effect from the next renewal; the difference for the period is settled in the following invoices, according to Stripe's rules.

4. Incorrect charges

A duplicate charge, a charge for an amount different from the one purchased, or a charge after cancellation is refunded in full, or credited, if you prefer. Where the law guarantees a refund of double the amount (CDC, art. 42), it is honored.

5. Third-party fees

WhatsApp conversations and message templates are charged by Meta, directly to your company's Meta account, and follow Meta's refund rules. The same applies to other services charged directly by third parties.

6. How to request

Write to atendimento@cockpitai.net.br, call (11) 5026-5199 or message us on WhatsApp +1 (711) 777-7704, from the account's email or phone, stating the workspace and what you want to cancel. We respond within 2 business days and confirm the refund by email.

Before disputing a charge with your card, talk to us: disputing (chargeback) a legitimate charge suspends the account until the matter is resolved.