Mira

The question only Mira answers“How is the relationship — and who is at risk of leaving?”

Asks the customer what they thought, turns the score into an index, points out who is at risk of leaving — and answers on official WhatsApp and through the chatbot.

What it delivers

• Post-sale NPS campaign, with the question written by you
• Its own form: one link per customer, no login and nothing to type
• Or in the chat itself: at the end of the conversation she asks the questions and understands the answer the way the customer writes it
• Automatic audience: whoever closed a deal in the window you define
• Index, average and the list of who answered what
• After the score: a task for the detractor, a follow-up question for the neutral, a testimonial and referral from the promoter
• Invitations to send and a new round for those who did not answer, with a task for the owner
• Contracts nearing expiry, with the renewal task
• Official WhatsApp (Meta API): templates, broadcasts to the CRM or a list, automation bot and conversations in the Contact Center
• In the Contact Center chat, buttons to send a template and record audio over WhatsApp
• Chatbot with a visual editor on any open channel: questions, AI agent, conditions, hours, distribution among agents, CRM and API
• Bots in CRM automation: start and stop the chatbot and ask over WhatsApp, waiting for the answer

Chats in the Dashboard with Bitrix24.